Return Policy

Return Policy

At ROKI Merch, we are committed to ensuring your satisfaction with our high-quality anime merchandise. We understand that sometimes, a product may not meet your expectations. That's why we offer a hassle-free return policy to make your shopping experience as enjoyable as possible. For sizing, please refer to the provided size guide and ensure that you are ordering the right fit. 

30-Day Return Period

You have 30 days from the date of delivery to request a return for any eligible product. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.

Store Credit in the form of a Gift Voucher

Since most of our merchandise is made-to-order for each customer, we can only offer store credit in the form of a gift voucher for returned items. This store credit can be used to purchase any other item on our website.

Return Shipping Costs

Please note that the customer is responsible for return shipping costs. This means that you will need to cover the expense of shipping the item(s) back to our facility. We recommend using a trackable and insured shipping method to ensure the safe return of your merchandise.

How to Initiate a Return

To initiate a return, simply get in contact with our customer service team within 30 days of receiving your order at rokimerch.contact@gmail.com. Provide your order number, details about the item you wish to return, and the reason for the return. Again for sizing issues, ensure that you are referring to the provided sizing charts before purchasing. 

Processing Your Return

Once we receive your return request, our team will guide you through the return process and provide you with a Return Authorization Number (RAN). After that, you can proceed with the return following the instructions provided.

Exclusions

Please note that the following items are not eligible for returns:

  • Products that have been customized or personalized.
  • Items damaged due to misuse or negligence.
  • Any products outside of the 30-day return window.

Questions and Assistance

If you have any questions or need further assistance with your return, please don't hesitate to contact our dedicated customer service team at rokimerch.contact@gmail.com. We are here to help you with any concerns or inquiries.

Thank you for choosing ROKI Merch for your anime merchandise needs. We appreciate your business and look forward to serving you again in the future!