Refund policy

Every ROKI item is made to order for you, so we handle returns a little differently than a warehouse store. Please check the size guide on each product page before ordering.

Damaged, defective, or misprinted items. If your order arrives damaged, misprinted, or with a manufacturing defect, email a photo and your order number to rokimerch@gmail.com within 30 days of delivery. We will send a replacement at no cost to you, or refund you in full if a replacement is not possible.

Wrong size or changed your mind. Within 30 days of delivery you may return unworn, unwashed items in their original condition for store credit in the form of a gift card. Return shipping is paid by the customer. We recommend a tracked shipping method. We cannot offer cash refunds for size exchanges or change of mind on made-to-order goods.

How to start a return. Email rokimerch@gmail.com with your order number, the item, and the reason. We will reply with a return authorization and instructions. Please do not send items back without one.

Not eligible for return: items outside the 30-day window, items that have been worn or washed, items damaged through misuse, and personalized or customized items.

Refund timing. Where a refund is issued, it is sent to the original payment method within 10 business days of approval. Your bank may take a few additional days to post it.

Cancellations. Contact us within 12 hours of ordering to cancel. After that, production has usually begun and the order cannot be cancelled.